Frequently Asked Questions

Configure your oven on its product page, add it to the cart, and check out online. Prefer a hand? Call us and we'll build the order with you.

All major credit cards, and financing through Affirm for qualifying buyers.

Yes — split any oven or bundle into easy monthly payments, with 0% APR for qualifying buyers. Pre-qualifying won't affect your credit score.

Standard freight typically arrives in 2–3 weeks. Express and white-glove options are available at checkout.

Yes. We ship across the mainland U.S., Puerto Rico, and the Dominican Republic — contact us for freight timelines to your zone.

Reach out to schedule an in-person visit or a virtual walkthrough with one of our specialists.

Refractory clay absorbs heat, holds it, and radiates it back slow and even for hours — outperforming steel, which spikes and drops, and brick, which heats unevenly.

Each Brasa is a hand-formed refractory-clay chamber, engineered and tested for heat retention and even radiant performance, then finished to a standard closer to an instrument than an appliance.

Every Brasa is hand-built by European artisans and inspected before it leaves the workshop.

Models range from 75cm to 120cm depending on the line — enough for an intimate dinner up to a large reunion.

Yes. Choose your dome color, arch finish, base, and insulation when you configure your oven.

Freestanding ovens ship on a concrete or metal base ready to use; built-in models are designed to integrate into a custom outdoor kitchen.

Everything from Neapolitan pizza and live-fire steak to slow-roasted meats, breads, and desserts — all on one bed of embers.

About 45 minutes to reach 900°F from a cold start with seasoned hardwood.

Seasoned hardwoods such as oak, maple, or fruitwoods. Avoid softwoods, treated lumber, or anything green or damp.

Brasa ovens are built for year-round outdoor use; we recommend a fitted cover and keeping the chamber dry between fires.

Up to 1000°F (538°C) — hot enough to fire a pizza in 90 seconds.

Once up to temperature, a Brasa holds usable cooking heat for hours, letting you sear, roast, and bake on a single fire.

Let it cool, sweep out the ash, and wipe the cooking surface. The high heat burns off most residue on its own.

We recommend a fitted cover to protect the finish and keep the chamber dry between cooks.

Run a series of small, gradually hotter curing fires over the first few uses to drive out moisture and set the chamber. A full guide ships with every oven.

Yes — doors, thermometers, chimney caps, and other components are available through our support team.

A multi-year warranty covers the refractory chamber against defects in materials and workmanship.

Each Brasa is backed by a 2-year premium warranty; full coverage details ship with your oven.

Contact us within the return window for unused ovens in original condition. Custom-configured builds may be non-returnable — we'll walk you through it.

Email support@brasaoutdoor.com with your order number and photos, and our team will take it from there.